Legal Information
Privacy Policy & Terms of Service
Privacy Policy
Effective Date: May 11, 2026
At Washington Home Improvements, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and physical address when you request a quote or contact us
- Service Information: Details about your home improvement project, property address, and service preferences
- Communication Records: Records of your interactions with us, including emails, phone calls, and quote requests
- Website Usage: IP address, browser type, and pages visited for website analytics and improvement
2. How We Use Your Information
We use your information to:
- Provide quotes and schedule home improvement services
- Communicate with you about your projects and service requests
- Send service updates, appointment reminders, and follow-up communications
- Improve our website and customer service experience
- Comply with legal obligations and maintain business records
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With trusted service providers who assist in our business operations (e.g., email services, scheduling tools)
- When required by law or to protect our legal rights
- With your explicit consent
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Your Rights
You have the right to:
- Access and review the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal information, subject to legal requirements
- Opt-out of marketing communications at any time
6. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Washington Home Improvements
9600 Two Notch Rd Suite 5, Columbia, SC 29223
Phone: tel:+18039206931
Email: Contact@buildwithwhi.com
Terms of Service
Effective Date: May 11, 2026
These Terms of Service govern your use of Washington Home Improvements' services and website. By requesting our services, you agree to these terms.
1. Services Offered
Washington Home Improvements provides professional home improvement services including, but not limited to:
- HVAC installation, repair, and maintenance
- Lawn care and landscaping services
- Land clearing and site preparation
- Home renovations and remodeling
- Appliance repair and installation
- Custom carpentry and woodwork
2. Service Quotes and Pricing
- All quotes are provided free of charge and are valid for 30 days unless otherwise specified
- Final pricing may vary based on project scope, materials, and unforeseen circumstances
- Any changes to the quoted work will be discussed and approved before proceeding
- Payment terms will be specified in your service agreement
3. Scheduling and Appointments
- We will work with you to schedule services at a mutually convenient time
- If you need to reschedule, please provide at least 24 hours notice when possible
- We reserve the right to reschedule in case of emergencies, severe weather, or unforeseen circumstances
4. Service Guarantee
We stand behind our work with a satisfaction guarantee:
- All work is performed by licensed and insured professionals
- We use quality materials and follow industry best practices
- If you're not satisfied with our work, contact us within 30 days and we'll make it right
- Specific warranties on materials and workmanship will be detailed in your service agreement
5. Customer Responsibilities
- Provide accurate information about your property and project requirements
- Ensure safe access to work areas
- Remove valuable or fragile items from work areas
- Inform us of any known hazards or special conditions
6. Limitation of Liability
Washington Home Improvements carries appropriate insurance for our services. Our liability is limited to the cost of the specific service provided. We are not responsible for:
- Pre-existing conditions not disclosed or discovered during inspection
- Damage caused by customer negligence or failure to maintain work performed
- Delays due to weather, material availability, or circumstances beyond our control
7. Cancellation Policy
- Quotes may be cancelled at any time with no obligation
- Scheduled services may be cancelled with 24 hours notice without penalty
- Projects in progress are subject to cancellation terms specified in the service agreement
8. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.
9. Contact Information
For questions about these Terms of Service, please contact us:
Washington Home Improvements
9600 Two Notch Rd Suite 5, Columbia, SC 29223
Phone: tel:+18039206931
Email: Contact@buildwithwhi.com
By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.